Web Hosting

Frequently Asked Questions


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pair was founded over 20 years ago, but that doesn’t mean there’s no mystery left! Get all your questions about pair answered by clicking the links below:


frequently asked questions about pair blog graphic with rainbow silhouette people and thought bubbles with question marks
 

1. Where are you located?

2. Can I get a free trial?

3. How do I sign up for an account?

4. How do I set up my pair email?

4a. How do I reset my mailbox password?

4b. What do I do if I am unable to access my pair email?

5. What’s the difference between WP Hosting and Shared Hosting for WordPress?

5a. What does WordPress-optimized mean?

5b. Do I have to use a WordPress-optimized plan for a WordPress site?

6. Where did “pair” come from?

7. Are you hiring?

8. Do you offer discounts?

1. Where are you located? 

The pair headquarters are located in Pittsburgh, PA along the Monongahela River. We’re here 24 hours a day, 365 days a year to monitor and maintain your server and guarantee network and server uptime in excess of 99.9%. You can always count on us to be available to you from our Pittsburgh office. 

Fun Fact: Before becoming home to your favorite web host, our office building was the Gimbel Brothers department store warehouse.

 

2. Can I get a free trial? 

No, we don’t offer free trials. We do, however, offer a generous 100-day money-back guarantee. Try out our hosting service for 100 days or less and if you’re not satisfied, you’ll receive a full refund. 

 

3. How do I sign up for an account?

Signing up is easy! Once you decide which hosting plan you need, click sign up and you’ll be redirected to a secure online system for order processing. Here’s some of the information you’ll need to complete your order: 

  • Email address
  • Billing information
  • Mailing address
  • Phone number
  • Type of account you need

If you get stuck along the way, feel free to contact us

 

4. How do I set up my pair email?

It depends on what kind of device you have. You can check out our Knowledge Base to learn the specifics for your device. 

 

4a. How do I reset my mailbox password?

If you’re having trouble logging into your account, click on the “Need Help Logging In?” link on the ACC login page. Then, enter your username in the open field and click Reset My Password. You should then receive an email with a reset link so you can create a new password for your account.

 

4b. What do I do if I am unable to access my pair email?

There are three main reasons that could be causing problems with your email:

  • Your server settings could be configured incorrectly.
  • Your encryption settings could be set up wrong.
  • You could be using the wrong password.

Learn more about how to identify which issue you’re experiencing and how to fix it on our KB. 

 

5. What’s the difference between WP Hosting and Shared Hosting for WordPress? 

WP hosting and Shared hosting are both good options for your WordPress site, but what’s the difference? WP hosting by pair is optimized specifically for WordPress sites to achieve peak performance and speed. Shared hosting is a little less expensive than WP hosting, but your server isn’t optimized for WordPress the same way.

Read more: WP Hosting vs. Shared Hosting for Your WordPress Website

 

5a. What does “WordPress-optimized” hosting mean?

WordPress-optimized hosting means your server is equipped to handle the resource-intensive CMS. At the bare minimum, an optimized server supports PHP and MySQL. pair goes above and beyond when it comes to WordPress servers. WP hosting servers are also designed for WordPress site speed and security with Varnish Cache, Nginx, automated WP core updates, and more! 

Read more: What Does It Mean to be WordPress Optimized? 

 

5b. Do I have to use a WordPress-optimized plan for a WordPress site? 

While our WordPress-optimized plans are designed for the speed and security of a WordPress website, you do not need to have a WP hosting account for your WordPress site. You can sign up for a Shared hosting account and use our software installation manager called pairSIM to add WordPress to your account. Learn more about our WordPress-optimized hosting plans here

 

6. Where did “pair” come from?

You need a website and a web host to foster your ideas, build your business, and share your passion with the world. So did we. What started as a passion project – building a website about pinball – became the original Pittsburgh tech company. Founded in 1995 by Kevin Martin, a pinball enthusiast who couldn’t find a web host he liked, pair Networks has been around longer than Google. Kevin named the company pair because it took a team of two to get it off the ground. 

 

7. Are you hiring? 

With 13 “best place to work” awards to our name, why wouldn’t you want to join the pair team? Check out our job postings to see if we’re hiring!

 

8. Do you offer discounts?

Of course! You can find our latest promotional sales and discounts on the Specials page. You can also sign up to become a pair Insider or follow us on social media, and we’ll keep you informed whenever a relevant sale is happening. 

 

Did we answer all of your questions about pair? Let us know on Twitter if we missed one!

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