What is 24/7 Support?
24/7 Support means that you can contact our support team at any hour of the day, any day of the week. Pair Networks support is 24/7 and 365 days a year. That means that they’re even available to assist you on holidays.
You can call in, email, or submit a ticket through our account control center. Since our support staff works around the clock, you can rest assured that someone’s online and working towards your ticket.
Why You Need 24/7 Support for Web Hosting
24/7 support may not seem like a big deal. But when your site goes down unexpectedly or you’re hit with a site problem you want to solve immediately, that’s when it’s comforting to know you have a support team you can reach at any time. It doesn’t matter if your support query is a small problem or a site breaking one. You can depend on Pair support.
Scenarios Where You’ll Love Pair’s 24/7 Support
But don’t just take our word for it. Here are some scenarios where 24/7 support is a site-saver.
You’re just getting started with web hosting, but you’re not sure where to start.
Our support team is always available to help you, no matter how small or insignificant you think the problem is. Need clarification on a feature? No problem! Want to know how to get a certain interface? We have your back!
Our support team is committed to helping all our customers, no matter what their expertise level. We want you to get the most out of your web hosting account, so if you need some support to do that, we are here for you!
Never hesitate to reach out if you have a question. We love helping people discover the features that make our hosting accounts outstanding.
You have a new feature launch planned at midnight, but your site goes down because of too much traffic.
New features can bring in an unexpected influx of traffic. If this happens to you, you can take solace in that Pair support will help you upgrade your account’s resources ASAP. With 24/7 support, you can call in immediately and start an account upgrade to a plan that can support your traffic levels.
Not sure what level that is? Our support technicians can assess your account and recommend a plan based on your needs.
Don’t want to upgrade permanently? That’s perfectly fine! We can upgrade your account for the time you need the extra resources, then downgrade to your previous level once you no longer need the server boost.
You’re redesigning your website, but you make a site-breaking mistake.
24/7 support means you get the best support around the clock. You never have to give a thought about whether it’s normal office hours or not. You can call, email, or submit an ACC ticket and know that there are support technicians online and ready to help you.
If you discover a site breaking mistake, our support technicians can point you in the direction of remedying the mistake. Whether that’s rolling back to a site backup or making web hosting recommendations, our support staff are always up to help with things hosting-related.
You’re setting up your mailbox on an email client, but you don’t know where to find your settings.
All of our packages come with email (or the ability to add email). With this feature, you can create your own mailboxes specific to your domain. You can access this mailbox through our webmail interface or by adding your mailbox to your favorite email client.
For those unfamiliar with email servers, it can sometimes be tricky to understand the settings your email client asks for, but never fear! Our support team does and they’re always available to help.
It’s holiday shopping season! But something’s wrong with your site and you’re missing out on precious sales.
Getting in those last minute holiday changes? 24/7, 365-days-a-year support ensures that even if your site goes down on a holiday, our support is ready and available to help get it back up and running.
You’re doing a live conference on your website, but you’ve encountered site errors that are preventing your presentation.
Because we have support staff on-hand 24/7, they can work until the problem is fixed. Helping our customers doesn’t stop after normal office hours. You can call anytime you experience an issue, and our support technicians will utilize their vast web hosting know-how to help.
How to Contact Pair Support
So, 24/7 support is incredibly helpful when hosting a website. And here at Pair Networks, we take pride in delivering the best support possible. In fact, many long-term Pair Networks customers say that our support is one of our finest features!
If you’re a Pair Networks customer and need the help of one of our skilled support technicians, you can contact them at:
- Urgent Service: firstname.lastname@example.org [for network or server outages only]
- USA & Canada (toll-free): 1.877.724.7638
- International: 1.412.381.7247
- Filling out a ticket form on our Contact Page
- Filling out a ticket within the ACC
Want more web hosting content? Check out blog.pair.com for the latest. We release new web hosting content weekly on topics like WordPress, Weebly, web hosting, and more!