Day: July 1, 2019

meet the team: charlie, customer support technician at pair

Meet pair’s Customer Support Technician: CharlieMeet pair’s Customer Support Technician: Charlie

July 1, 2019 | pair | 0 Comment | 11:53 am

Meet our Customer Support Technician, Charlie! Charlie joined the pair team 11 years ago and has been providing excellent customer support ever since.

Carmella W.

“Professional, helpful and understanding. They went out of their way to ensure that the job was completed correctly.”

-Carmella W.

Customer since 2013

Rod T.

“I consider your company at least one step above the rest of webhosts”

-Rod T.

Customer since 2008

Amira G.

“pair has maintained high standards and fantastic customer service and care for so many years running.”

-Amira G.

Customer since 1999

Eric R.

“I got exactly what I needed, quickly and accurately.”

-Eric R.

Customer since 2001

Hiller H.

“The difference between the other host and Pair is night and day, Pair is always helpful even when it’s beyond the hosting requirement.”

-Hiller H.

Customer since 2012

Jeff

“Very quick, very thorough, very helpful.”

-Jeff

Customer since 1999

Ed C.

“Your service ranks in the top of all providers of the 21st Century.”

-Ed C.

pair Domains customer

Kraig B.

“I really appreciate that the support staff is responsive 24/7, as this issue was raised nighttime on a weekend. That’s one thing I’ve enjoyed about working with pair, is that support happens quickly when it’s needed, rather than when it’s convenient for the provider.”

-Kraig B.

Customer since 2008

Michelle H.

“Very satisfied. The customer service person who assisted me was polite, courteous and very well versed in the problems I called about. I stay with pair because of the excellent customer service.”

-Michelle H.

Customer since 2006

Robert M.

“Smart people and great service from the first contact to today.”

-Robert M.

Customer since 1998

Pat C.

“The service was very quick and the issue was solved promptly.”

-Pat C.

Customer since 2003

Lynn M.

“Sales got my server upgraded with no troubles at all.”

-Lynn M.

Customer since 2000

Nancy R.

“I have been a pair customer since 2000. They have always been wonderful to me.”

-Nancy R.

Customer since 2000

Luke T.

“I was impressed by the speed of response, and the ‘human-ness’ that came through in it.”

-Luke T.

Will S.

“Your technician researched to understand what caused our problem, rather than just doing the simpler solution that I thought I needed. This produced a better result. I am VERY happy with his support.”

-Will S.

Customer since 1996