Malware – short for malicious software – is a common and dangerous issue. It can infect your hosting account in various ways – it can tunnel into your account through suspicious email links, infected software or plugins, or even malware-infected ads on other websites. Once infected, malware can inflict a number of ills upon your website, from defacing your site to stealing your passwords and sensitive data. That’s why we created Pair’s Intrusion Defense.
My Account Has Never Had Malware. Does That Mean I’m Safe?
Just because your account hasn’t been infected before doesn’t mean it’s safe. While we ensure that the core software running your hosting account is up-to-date and secure, we can’t control the third-party software you install, like CMS or applications. Your account could still be at risk from hacked software, infected devices, or vulnerabilities in outdated software.
To help protect against this, Pair’s Intrusion Defense package includes malware scanning (both a free and a premium version). The free version will scan your files weekly, while the premium version performs daily scans. Both of these scans detect malware, and will alert you if anything looks suspicious. If malware is found, our team will guide you through the next steps to prevent further damage.
I Suspect My Account Has Malware. What Should I Do?
Noticed something strange on your Pair account? Contact our support team immediately. They’ll connect you with our security experts, who can assess the situation. If you have Intrusion Defense, our team will remove the malware for you. If you don’t, ask about our one-time cleanup service.
I Know My Account Has Malware. What Now?
If your hosting account is infected with malware, it’s crucial to act quickly. The longer malware stays, the more damage it can do. If you’re unsure how to remove it or don’t have the time, we can help. Pair offers a One-Time Malware Cleanup option designed to clean the malware off your account. We’ll also keep a clean backup of your files for 90 days, just in case you’re reinfected.
If you want continued peace-of-mind after your account is clean, we recommend our Intrusion Defense plan. The Intrusion Defense plan is a security plan that maximizes your account’s protection with a variety of security features, like daily scans, detailed malware reports, free website backups, and more. Malware removal is included, so if you opt into the plan and your account is re-infected, our security specialists will remove the malware for you!
Visit Pair’s Intrusion Defense page or contact our support team for more information.
My Site Runs on WordPress, and I Haven’t Updated It Recently
Are you running an old version of WordPress? When was the last time you updated it? Are your themes and plugins up-to-date?
WordPress updates include essential security patches. If you don’t update, your site becomes vulnerable to malware. The same goes for plugins and themes. Staying up-to-date is crucial for security. Outdated software is a prime target for attacks.
However, updating after a long period can sometimes break your site. That’s why we offer a white-glove WordPress upgrade service. We’ll handle the update for you, ensuring your site remains secure and functional.
Pair’s Intrusion Defense Protects You
At Pair Networks, we’re committed to providing a secure, protected web hosting experience. That’s why we developed Intrusion Defense, which helps protect your account and gives you peace of mind. If malware ever does manage to get in, we’ll help you restore your website to a clean slate.
While Pair’s Intrusion Defense is best used as a preventative measure, it’s also a powerful tool if malware has already infiltrated your account. With built-in malware scanning and personalized cleanups, Intrusion Defense helps keep your website safe.
See our Intrusion Defense page for more information, or contact our Sales team.
