Reliability v Support: What to look for in a web host

web hosting support vs reliability blog header

Amira G.

“pair has maintained high standards and fantastic customer service and care for so many years running.”

-Amira G.

Customer since 1999

Michelle H.

“Very satisfied. The customer service person who assisted me was polite, courteous and very well versed in the problems I called about. I stay with pair because of the excellent customer service.”

-Michelle H.

Customer since 2006

Luke T.

“I was impressed by the speed of response, and the ‘human-ness’ that came through in it.”

-Luke T.

Eric R.

“I got exactly what I needed, quickly and accurately.”

-Eric R.

Customer since 2001

Jeff

“Very quick, very thorough, very helpful.”

-Jeff

Customer since 1999

Rod T.

“I consider your company at least one step above the rest of webhosts”

-Rod T.

Customer since 2008

Carmella W.

“Professional, helpful and understanding. They went out of their way to ensure that the job was completed correctly.”

-Carmella W.

Customer since 2013

Hiller H.

“The difference between the other host and Pair is night and day, Pair is always helpful even when it’s beyond the hosting requirement.”

-Hiller H.

Customer since 2012

Lynn M.

“Sales got my server upgraded with no troubles at all.”

-Lynn M.

Customer since 2000

Ed C.

“Your service ranks in the top of all providers of the 21st Century.”

-Ed C.

pair Domains customer

Will S.

“Your technician researched to understand what caused our problem, rather than just doing the simpler solution that I thought I needed. This produced a better result. I am VERY happy with his support.”

-Will S.

Customer since 1996

Pat C.

“The service was very quick and the issue was solved promptly.”

-Pat C.

Customer since 2003

Kraig B.

“I really appreciate that the support staff is responsive 24/7, as this issue was raised nighttime on a weekend. That’s one thing I’ve enjoyed about working with pair, is that support happens quickly when it’s needed, rather than when it’s convenient for the provider.”

-Kraig B.

Customer since 2008

Nancy R.

“I have been a pair customer since 2000. They have always been wonderful to me.”

-Nancy R.

Customer since 2000

Robert M.

“Smart people and great service from the first contact to today.”

-Robert M.

Customer since 1998